Support

1. Account Support

Contact us if you need help with:

• creating or accessing your account;
• email verification;
• signing in;
• updating account information;
• account security;
• a suspended or restricted account; or
• deleting your WatchDawg account.

Account Deletion

You can request deletion of your WatchDawg account using the Delete Account option available within your account settings.

If you cannot access your account, contact support@watchdawg.ca for assistance.

We may need to verify your identity before processing certain account requests.

Account and data deletion are handled in accordance with our Privacy Policy and applicable law.

2. Reports & Reporting

We can help with questions about:

• submitting a report;
• editing a report;
• deleting a report;
• choosing the appropriate report category;
• location or map issues;
• uploading photos or videos;
• vehicle or property information;
• police-contact information;
• report status; or
• our Reporting Guidelines.

Remember that WatchDawg reports should describe what was observed, using factual and neutral language rather than unsupported accusations or assumptions about another person.

3. Report Objectionable Content

If you believe a WatchDawg report violates our Reporting Guidelines, please use the Report or Flag option available from the report details screen.

Reports may be flagged for reasons including:

• false or misleading information;
• harassment or bullying;
• threats;
• hate speech;
• personal information or doxxing;
• unsupported accusations;
• vigilantism or encouragement of confrontation;
• sexual content;
• graphic content;
• spam; or
• other violations of WatchDawg's policies.

Flagging is private.

Our moderation systems and administrators may review flagged content and take action where appropriate, including restricting, hiding, or removing content and warning, restricting, suspending, or terminating accounts.

For a moderation concern that cannot be addressed through the in-app reporting system, contact:

support@watchdawg.ca

Please include the WatchDawg report number where available so we can locate the report efficiently.

4. Privacy & Personal Data Requests

For questions or requests concerning your personal information, you may contact:

support@watchdawg.ca

Privacy requests may include:

• requesting access to personal information we hold about you;
• correcting inaccurate personal information;
• requesting deletion of eligible personal information;
• withdrawing eligible consent;
• questions about how your information is used or disclosed; or
• making a privacy complaint.

Please include "Privacy Request" in the subject line where possible.

We may need to verify your identity before providing, correcting, or deleting personal information.

For more information, review our Privacy Policy and Data Policy.

5. Content About You

If you are not the person who submitted a report but believe a WatchDawg report:

• identifies you;
• contains inaccurate information about you;
• unnecessarily discloses your personal information;
• contains an unsupported accusation about you;
• includes an image or video that raises a privacy or safety concern; or
• otherwise violates our policies,

use the in-app Report/Flag function where available or contact:

support@watchdawg.ca

Please provide:

• the report number, if available;
• a brief explanation of your concern; and
• enough information for us to identify the report.

Do not send sensitive identification documents unless we specifically request information necessary to verify your identity.

6. Safety Concerns

If content on WatchDawg contains a credible threat, exposes sensitive personal information, encourages violence or confrontation, or otherwise presents a serious safety concern, use the in-app reporting function and contact:

support@watchdawg.ca

Include "Urgent Safety Concern" in the subject line where appropriate.

WatchDawg may prioritize serious safety-related moderation concerns.

This support channel is not monitored as an emergency service.

7. Bugs & Technical Support

If something isn't working correctly, let us know at:

support@watchdawg.ca

Helpful information may include:

• what you were trying to do;
• what happened;
• the device you were using;
• whether you were using the mobile app or website;
• your app version, if known; and
• a screenshot of the issue, where appropriate.

Do not include passwords or other authentication credentials in a support request.

8. Feedback & Suggestions

We're always interested in ways to improve WatchDawg.

You can send product feedback, feature suggestions, or general comments to:

support@watchdawg.ca

Please remember that submitting an idea does not guarantee that the feature will be implemented.

9. WatchDawg Enterprise

Organizations interested in using WatchDawg's community safety analytics can contact us regarding WatchDawg Enterprise.

Enterprise solutions may include:

• community safety dashboards;
• geographic and regional trend analysis;
• aggregated reporting statistics;
• historical trend analysis;
• customized geographic analysis;
• permitted data exports;
• research and analytical services; and
• aggregated or appropriately de-identified data products.

Enterprise services are designed to provide organizations with useful community-level insights without automatically providing access to private user account information.

Potential enterprise users may include:

• municipalities;
• police services;
• emergency services;
• public agencies;
• community organizations;
• researchers;
• educational institutions;
• property organizations; and
• other organizations with legitimate community safety or planning needs.

For enterprise inquiries, contact:

support@watchdawg.ca

Please include "Enterprise Inquiry" in the subject line.

10. Helpful Resources

Before contacting support, you may find your answer in one of the following:

Reporting Guidelines
Learn what can be reported, what information should be avoided, and how to create useful and responsible community reports.

Privacy Policy
Learn how WatchDawg collects, uses, protects, retains, and discloses personal information.

Data Policy
Learn how report information may contribute to analytics, aggregated information, de-identified information, and WatchDawg Enterprise products.

Terms & Conditions
Review the rules and conditions governing use of WatchDawg.

These policies are available through the WatchDawg application and website.

11. Response Times

We aim to respond to most support inquiries within two business days.

Certain matters may be prioritized, including:

• account-security concerns;
• credible safety concerns;
• privacy requests;
• reports involving personal information;
• serious moderation issues; and
• content involving minors.

Complex privacy, legal, technical, or moderation matters may require additional time to investigate.

12. Emergencies

13. Contact Us

WatchDawg Support

Email: support@watchdawg.ca

Website: www.watchdawg.ca